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Neighbourhood Case Studies - Our Digital Marketing Agency Portfolio | Customer Service & Ticketing

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All Award Winners Award Winner Websites & Integrations HubSpot Onboarding & Support Sales & CRM Marketing & Growth Marketing Hub Sales Hub Customer Service & Ticketing SEO & Paid Media CMS Ops Hub AI & Automation Content Hub Data & Operations Service Hub AI Solutions Custom Integrations HubSpot Guided Onboarding commerce
Sales & CRM

3D Safety

30%

Reduction in time spent on repetitive tasks

6.4hrs

response time reduced from 3 days

8.5hrs

ticket resolution time reduced from 6 days

HubSpot Onboarding & Support

Outback Insurance Brokers

20mins

Saved per policy

100%

centralisation of data

Better

visibility into sales opportunities

HubSpot Optimisation & Support

On Top Roofing Solutions

416

hours saved annually

30%

increase in quote-to job conversion rates

50%

Reduction in manual tasks through automation

 

Sales Hub

Achieve Australia

5.26%

Increase in form submissions via the contact page

Looking at starting a new project with Neighbourhood? Get in touch! Looking at starting a new project with Neighbourhood? Get in touch!
Customer Service Enablement

Terrascope

90%

Time Saved in Manual Data Extraction and Reporting

92%

Time Saved in Filtering Data for Agile Decision-Making

90%
Time Saved in Checking and Setting Customer Tiers
Website Development

lil' off the top

65%

Growth in YouTube Subscribers

120

New Students within 6 months

1.8m

Video Views on YouTube

Sales Automation

TruePride

20+

Hours Saved Per Sale

4+

Fully Linked & Automatic Documents

35%

Increase in Capacity for New Clients

HubSpot Automation

Youspired

10+

Hours Saved Per Coach

5+

Fully Integrated Forms with Automatic Follow-Ups

46+

Automated Emails & SMS

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Don't just take it from us

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“Working with Neighbourhood for Flight Centre Travel Academy has been an amazing partnership experience from start to finish. Highlights included sticking to all timeframes, flexibility in approach, SEO and SEM advice and a fun team to work with. Enquiry results from the new website have also seen an immediate spike."

Cameron Boyd
General Manager, Flight Centre Travel Group

"If you are looking for an agency that will feel like an extension of your own team, look no further than Neighbourhood! We engaged Neighbourhood to help us with a significant renovation and continued custom build-out of our HubSpot Professional Growth suite, including solutions across CRM, Sales, Marketing, Service and CMS Hubs and the thousands of features these enable! As a rapidly growing start-up -to scale-up evolving business, with teams and operations in Australia and USA, having effective and scalable systems that enable the business and its people to thrive in these conditions has been integral to our success here at Plungie"

James Murphy
Plungie

“The NBH team have been a massive help throughout multiple projects and support requests. They not only helped solve our challenges but also educated us on HubSpot which has allowed us to gain more value from the platform. Thanks, guys!”

Kim Horner
Australian Institute of Fitness
"We found working with Neighbourhood was an amazing experience. You made the process really easy to understand and were very thorough and made sure we covered all bases with our HubSpot account. You guys were really helpful and you made it really EASY!"
Nicole Eaton
Nutra Organics

“Passionate, creative and innovative agency. Very trusting and easy to collaborate with.”

Rebecca Mancini
Mini Australia

“As the CEO of ATDW, I can unreservedly say that working with NBH has been a game changer for our business. They’re uber smart, refreshingly honest, sincerely committed, highly skilled - and most of all they’re a delight to work with.”

Jan Hutton
ATDW
"I've had engagement with other agencies in the past and I would rate Neighbourhood as one of the best experiences I've had with a marketing agency. The quality of the support, the advice that was given, the professionalism as well but also the communication ... we tackled some pretty heavy problems but we managed to overcome them. It also exposed us to some tools we weren't familiar with."
Marcelo Carvalho
SwitchDin

"We've worked with Neighbourhood for 12 months on different projects, the most recent being implementation of HubSpot as our business sales & marketing CRM. There's some complexity in financial services (the sales process doesn't run in a straight line, it's more like a zig zag). The team helped bring the features and benefits come to life, then learnt a great deal about our industry, our business, our team and sales and marketing processes. Big shout out to Geordie for leading the implementation across 4 months. We consider him part of our team. If you're considering Neighbourhood and HubSpot for your business, DO IT."

Lisa Bond
Tribeca Financial
Neighbourhood Digital Agency Contact1300 71 61 41
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