YouTube is more than just a platform to watch cat videos till 3am. It's become an important tool for social media marketing and marketing in general, with over 1.9 billion monthly users on the service it can't be overlooked.
Much like Facebook, Instagram has become instilled into our daily routine, whether it's a scroll just before bed, a scroll to avoid an awkward conversation or an outlet to share your inspirational quotes or adventures. It's hard to deny the impact the social media platform has had on the way...
LinkedIn is seen as the Facebook for white collar works and the concrete cowboys. It's a social media platform used for business networking, to find corporate jobs, to celebrate business wins or to become a thought-leader in an industry.
What is customer success?
Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while using your product. Part of...
Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick to rule out the human...
Customer Service is Important
Your customer service can say more about your business than your brand personality does. If your brand message is contradictory to your customer service, which do you think you'll be remembered for?
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Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between 5-25X less to retain a customer than to...
While website design can be a long, laborious process that we'd prefer to just sweep under the rug, it is a necessary evil when it comes to business. Think about it - if you run a company, big or small, your website is the number one thing you need to get your name out there - because we can...
Taking a leaf out of the book of that pompous, people pleaser you knew in high school, contextual marketing will delight absolutely everyone that comes into contact with your website - but unlike that wide-eyed, scarily nice chick at school, you'll have the coolest and most popular website...
So wise, you're looking to create a new website? How do the words 'website design' make you feel? If you're anything like me, it all sounds like a bit of a faff. It's a tale as old as time really, traditional web design is painful, complex, time-consuming, expensive and a guaranteed vibe-killer....
