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How to Drive Customer Reviews Without Begging

  Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here ...
Customer Service
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The Do's & Don'ts of Automating Customer Service

 

 

 

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick to rule out the...

Customer Service
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8 Tips For Great Customer Service in Ecommerce

Customer Service is Important

 

Your customer service can say more about your business than your brand personality does. If your brand message is contradictory to your customer service, which do you think you'll be remembered for?

Customer Service
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7 Customer Retention Strategy Elements & Why It's Important

Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between 5-25X less to retain a customer than to...

Customer Service
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Why Growth Driven Design is the Obvious Choice in Website Development

While website design can be a long, laborious process that we'd prefer to just sweep under the rug, it is a necessary evil when it comes to business. Think about it - if you run a company, big or small, your website is the number one thing you need to get your name out there - because we can...

Marketing
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How Contextual Marketing is Key for Customer Conversion

Taking a leaf out of the book of that pompous, people pleaser you knew in high school, contextual marketing will delight absolutely everyone that comes into contact with your website - but unlike that wide-eyed, scarily nice chick at school, you'll have the coolest and most popular website...

Marketing
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Growth Driven Design - The New Web Development

So wise, you're looking to create a new website? How do the words 'website design' make you feel? If you're anything like me, it all sounds like a bit of a faff. It's a tale as old as time really, traditional web design is painful, complex, time-consuming, expensive and a guaranteed vibe-killer....

Marketing
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7 Essentials to Setting Sales Targets Your Team Can Hit

The pressure of an impending sales target can chill even the best salespeople to the bone. No one likes to miss a deadline or target, especially when it’s something that is directly tied to your job, or more accurately, a reward. Being intelligent with your target setting and the way you get the...

Sales
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How to Deliver Value through Email Marketing

Let me paint a picture for you. It's the holidays. In the first week you sign up for a gym membership because you have all this extra time and a new-found lust for life! You go for the first few days, but then the general smell and collective grunting start to get a bit much, so you decide the...

Marketing
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Building a Content Creation Framework - A Beginner's Guide

We humans value time. We want to do be able to do more of what we love, right? Be it - walking your dog, spending time with friends or minutely tracking the weight gain of your high school frenemies - 'me-time' is precious. 

Marketing
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Where to start with Social Media Marketing

So where do you start with Social Media Marketing? Do you remember when a company on social media was considered being ahead of the curve? When a twitter account and a lack of fear when it came to responding to criticism in 140 characters was all you needed to become beloved by millennials all...

Marketing
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