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How to Drive Customer Reviews Without Begging

Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here since ...
Customer Service
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Is Growth Driven Design the Best Approach for your Website Project?

Think back to that halloween party you went to when you were sixteen. Oh the mindless dramatics of a teenager - you just wanted to stand out in a costume that fit! Now that you've outgrown your tarty policeman pants, you've got more pressing differentiating ...

Marketing
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Traditional Web Design vs Growth Driven Design

Your website is essentially a modern-day high street window, it's the medium through which 90% of your customers will engage with your business and guides their perceptions as to whether your business is hot or not.

Marketing
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What is PPC - a Beginner's Guide

Pay-per-click advertising is to modern business what a $5 bottle of wine is to a good night out - essential! If you're a newbie to PPC, you might have a hunch that you need to jump on the bandwagon, but deep down you're really asking yourself, 'Wait, what ...

Marketing
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Shopify Vs WooCommerce: Which Is Best For Your eCommerce Store?

If you've thought of a new business idea in the shower or you're an established business looking to expand your digital footprint with an online store, chances are you've started researching eCommerce platforms and both Shopify and WooCommerce will be on your ...

Sales
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Twitter Facts & Statistics 2019 [Infographic]

Social media marketing has become the cornerstone of every businesses marketing strategy so no social network should go overlooked. Although using every social media network is not the best ...

Marketing
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Essential Facebook Statistics To Use In 2019 [Infographic]

You'd be hard pressed to find someone under 50 years old without Facebook in 2019. It's become a staple in connecting with friends and family, in procrastinating, in sharing our lives and a major part of our everyday routine. 

Marketing
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YouTube By The Numbers For 2019 [Infographic]

YouTube is more than just a platform to watch cat videos till 3am. It's become an important tool for social media marketing and marketing in general, with over 1.9 billion monthly users on the service it can't be overlooked.  

Marketing
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Instagram Statistics For Your Social Strategy in 2019 [Infographic]

Much like Facebook, Instagram has become instilled into our daily routine, whether it's a scroll just before bed, a scroll to avoid an awkward conversation or an outlet to share your inspirational quotes or adventures. It's hard to deny the impact the social media ...

Marketing
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LinkedIn Key Statistics for 2019 [Infographic]

LinkedIn is seen as the Facebook for white collar works and the concrete cowboys. It's a social media platform used for business networking, to find corporate jobs, to celebrate business wins or to become a thought-leader in an industry. 

Marketing
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5 Tips for Customer Success

What is customer success?

Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while ...

Customer Service
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The Do's & Don'ts of Automating Customer Service

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick ...

Customer Service
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