Blog

When we learn. We share.

5 Tips for Customer Success

What is customer success?

Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while ...

Customer Service
read

The Do's & Don'ts of Automating Customer Service

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick ...

Customer Service
read

8 Tips For Great Customer Service in Ecommerce

Customer Service is Important

 

Customer Service
read

7 Customer Retention Strategy Elements & Why It's Important

Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between

Customer Service
read

Why Growth Driven Design is the Obvious Choice in Website Development

While website design can be a long, laborious process that we'd prefer to just sweep under the rug, it is a necessary evil when it comes to business. Think about it - if you run a company, big or small, your website is the number one thing you need to get your ...

Marketing
read

How Contextual Marketing is Key for Customer Conversion

Taking a leaf out of the book of that pompous, people pleaser you knew in high school, contextual marketing will delight absolutely everyone that comes into contact with your website - but unlike that wide-eyed, scarily nice chick at school, you'll have the ...

Marketing
read

Subscribe Here!

Growth Driven Design - The New Web Development

So wise, you're looking to create a new website? How do the words 'website design' make you feel? If you're anything like me, it all sounds like a bit of a faff. It's a tale as old as time really, traditional web design is painful, complex, time-consuming, ...

Marketing
read

7 Essentials to Setting Sales Targets Your Team Can Hit

The pressure of an impending sales target can chill even the best salespeople to the bone. No one likes to miss a deadline or target, especially when it’s something that is directly tied to your job, or more accurately, a reward. Being intelligent with ...

Sales
read

How to Deliver Value through Email Marketing

Let me paint a picture for you. It's the holidays. In the first week you sign up for a gym membership because you have all this extra time and a new-found lust for life! You go for the first few days, but then the general smell and collective grunting start to get ...

Marketing
read

Building a Content Creation Framework - A Beginner's Guide

We humans value time. We want to do be able to do more of what we love, right? Be it - walking your dog, spending time with friends or minutely tracking the weight gain of your high school frenemies - 'me-time' is precious. 

Marketing
read

How to Drive Customer Reviews Without Begging

Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here since I can’t actually check, honour system guys. I’m guessing there aren’t as many hands still up as we’d ...

Customer Service
read