Blog

When we learn. We share.

How to Drive Customer Reviews Without Begging

  Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here ...
Customer Service
read

How Neighbourhood does Hubspot Onboarding

Marketing
read

Shopify Vs WooCommerce: Which Is Best For Your eCommerce Store?

If you've thought of a new business idea in the shower or you're an established business looking to expand your digital footprint with an online store, chances are you've started researching eCommerce platforms and both Shopify and WooCommerce will be on your list. 

Sales
read

5 Tips for Customer Success

 

What is customer success?

Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while using your product. Part of...

Customer Service
read

The Do's & Don'ts of Automating Customer Service

 

 

 

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick to rule out the...

Customer Service
read

8 Tips For Great Customer Service in Ecommerce

Customer Service is Important

 

Your customer service can say more about your business than your brand personality does. If your brand message is contradictory to your customer service, which do you think you'll be remembered for?

Customer Service
read

7 Customer Retention Strategy Elements & Why It's Important

Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between 5-25X less to retain a customer than to...

Customer Service
read

Subscribe Here!

How to improve your Email Marketing [2019 Update]

A lot of onus is placed on new media in marketing campaigns- everyone wants to be on the cutting edge. I haven't personally been asked if I could incorporate VR to a campaign yet, but it's a matter of time at this point. Despite the myriad of crazy, new options we have to play with now though,...

Marketing
read

Marketing Budgets: How much are you spending?

A curve ball I often get thrown by clients is, “How much should I spend on marketing?” While the first response that generally jumps to mind is “How long is a piece of string?” In digital marketing you can spend as much or as little as you want but to hit that sweet spot I've found that there is...

Marketing
read
No More Posts