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Neighbourhood is Australia's #1 Rated Hubspot Diamond Partner!

Well, we may be in a pandemic, but that doesn't mean that we can't share some good news; Neighbourhood Co are proud to announce that we're officially Hubspot ...
Marketing
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Best Practices for Creating an eCommerce Checkout Experience that Converts

As online shopping continues to rise in popularity, especially following the great quarantine of 2020, ensuring your e-commerce site is polished and optimised for your customers is highly important. If you’re like me, the hunt when you're looking for what to buy online is always a thrilling...

Customer Service
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How Customer Retention Can Improve Profits.

Like most businesses, you work hard to acquire new customers in order to grow and obtain sales. But, like most businesses you are also forgetting that the easiest customers too please are the ones you already have. Money doesn’t grow on trees, so you wouldn’t want to just throw it around aimlessly,...

Customer Service
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Hubspot Onboarding - How to get set up quickly with NBH

In my experience, shifting to a new business software option normally falls somewhere on a scale of ‘frustrating’ to ‘extremely, bloody frustrating’. Between working out the little differences, to having to migrate data, to training staff, the whole process can sometimes be daunting enough to...

Marketing
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How Neighbourhood does Hubspot Onboarding

In my experience, shifting to a new business software option normally falls somewhere on a scale of ‘frustrating’ to ‘extremely, bloody frustrating’. Between working out the little differences, to having to migrate data, to training staff, the whole process can sometimes be daunting enough to...

Marketing
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Shopify Vs WooCommerce: Which Is Best For Your eCommerce Store?

If you've thought of a new business idea in the shower or you're an established business looking to expand your digital footprint with an online store, chances are you've started researching eCommerce platforms and both Shopify and WooCommerce will be on your list. When you move into...

Sales
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5 Tips for Customer Success in Digital Marketing

What is customer success? Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while using your product. Part of...

Customer Service
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The Do's & Don'ts of Automating Customer Service

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick to rule out the human element...

Customer Service
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8 Tips For Great Customer Service in Ecommerce

Customer Service is Important Your customer service can say more about your business than your brand personality does. If your brand message is contradictory...

Customer Service
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7 Customer Retention Strategy Elements & Why It's Important

Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between 5-25X less to retain a customer than to...

Customer Service
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How to Drive Customer Reviews Without Begging

Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here since I can’t actually check, honour system guys. I’m guessing there aren’t as many hands still up as we’d expect. Leaving a positive...

Customer Service
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How to improve your Email Marketing [2020 Update]

A lot of onus is placed on new media in marketing campaigns- everyone wants to be on the cutting edge. I haven't personally been asked if I could incorporate VR to a campaign yet, but it's a matter of time at this point. Despite the myriad of crazy, new options we have to play with now...

Marketing
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