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How to Drive Customer Reviews Without Begging

Raise your hand if you’ve ever left a review for a business. Now, put your hand down if it was a negative review. I’m trusting you all to be honest here since ...
Customer Service
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5 Tips for Customer Success

What is customer success?

Customer success is the process of anticipating your customer's challenges, questions or issues and proactively providing solutions before they arise. As the name suggests, it's used to set your customers up for success while ...

Customer Service
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The Do's & Don'ts of Automating Customer Service

Automation is all the rage in business and why the hell not! Absolutely, you should be automating where possible to increase efficiency but nobody really talks about the parts you shouldn't. There's a place for automating customer service, but don't be too quick ...

Customer Service
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8 Tips For Great Customer Service in Ecommerce

Customer Service is Important

 

Your customer service can say more about your business than your brand personality does. If your brand message is contradictory to your customer service, which do you think you'll be remembered for?

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Customer Service
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7 Customer Retention Strategy Elements & Why It's Important

Often in business, we get so caught up in the need and hunt for new customers that it can be easy to overlook the sales opportunities staring us right in the face, retaining existing customers. While the hunt is the most exciting part, it costs between

Customer Service
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How to improve your Email Marketing [2019 Update]

A lot of onus is placed on new media in marketing campaigns- everyone wants to be on the cutting edge. I haven't personally been asked if I could incorporate VR to a campaign yet, but it's a matter of time at this point. Despite the myriad of crazy, new options we ...

Marketing
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Marketing Budgets: How much are you spending?

A curve ball I often get thrown by clients is, “How much should I spend on marketing?” While the first response that generally jumps to mind is “How long is a piece of string?” In digital marketing ...

Marketing
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