Site map

Neighbourhood is a HubSpot Diamond Solutions Partner in Brisbane, Australia. We build AI systems and the revenue operations they run on, for businesses across Australia and New Zealand.

Every page on this site is listed below, grouped by what you came here to do, with a line on what each one covers.

Start here

  • Home: What we build and why: the AI and RevOps work, the three service pillars, client proof, the awards record and the team.

Services

  • Services hub: All three pillars side by side, with a short guide to which one fits the problem you are describing.
  • AI Engineering: The AI that connects CRM, accounting, telephony and operations into one system. Agents, data pipelines, internal tools, and the security model behind them.
  • RevOps + HubSpot: HubSpot implementation, migration, onboarding and ongoing support: pipelines, properties, automation, reporting and the revenue process around them.
  • Operating Systems + Websites: The site itself and the internal software behind it. Design, build, integration, and the operating tools a team runs the business on.
  • HubSpot partner in Australia: Who we are as a HubSpot Diamond Partner in Brisbane, what the partner tiers mean, and how to choose a partner.
  • HubSpot implementation and onboarding: The five phases of a HubSpot setup, typical timelines, and published AUD cost bands.
  • CRM implementation: Choosing a CRM, moving your data across clean, and when HubSpot is or is not the right fit.
  • Salesforce to HubSpot: Migrating off Salesforce, integrating the two with a field map, or deciding which one to keep.
  • AI consulting in Australia: How an AI engagement runs from blueprint to production, what decides the cost, and where your data goes.
  • Claude for business in Australia: Claude plans and prices, where requests are processed, the HubSpot connector, and a 30-day rollout.

Work and proof

  • Work: Client outcomes and the HubSpot Impact Awards record, filterable by the kind of problem each engagement started with. Individual case studies open from here.
  • The Agency: One case study in full: what the client came with, what we built, and what changed as a result.
  • AUSMAR: A platform migration case study in full: WordPress to HubSpot CMS, eight HubDB tables as one source of truth, and what the rebuild changed commercially.
  • Emesent: A multilingual platform migration case study in full: WordPress to HubSpot CMS across seven language markets, one form model, and a zero downtime cutover.
  • 3D Safety: Neighbourhood implemented HubSpot Service Hub and Help Desk with automated routing and SLAs, cutting 3D Safety's response times by 85%.
  • Achieve Australia: NBH implemented a simpler sales and accommodation management process across HubSpot, driving ten times more enquiries for Achieve Australia.
  • Aeropower: NBH ran Google and Facebook paid media plus remarketing for Aeropower, driving over 1352 leads and 1.53m dollars in revenue in 12 months.
  • Aeropower Flight School, website: NBH rebuilt Aeropower's website on HubSpot CMS with ads for every funnel stage and an automated sales pipeline, lifting leads from 18 to 145 a month.
  • Apollo SDA: NBH built custom objects, automation, and reporting dashboards in HubSpot Sales Hub, saving Apollo SDA over 8 hours monthly on reporting and admin.
  • Australian Institute of Fitness: NBH built custom HubSpot CMS and subscription integrations for the Australian Institute of Fitness, cutting cross-departmental time by 70 percent.
  • Australian Institute of Fitness, sales and marketing: NBH rebuilt the Australian Institute of Fitness sales process in HubSpot with buyer personas, an automated pipeline and Databox dashboards, cutting time to close by 15 percent.
  • Australian Tourism Data Warehouse: NBH consolidated 20 years of tourism data and rolled out HubSpot across marketing, sales, and service, saving admin time and simplifying support.
  • BMW Australia: NBH ran inbound marketing, paid media and website work for BMW, lifting monthly visitors and multiplying lead volume tenfold.
  • Cakes & Sh!t: NBH built Cakes and Sh!t a HubSpot sales and CRM setup with automation and website integrations, lifting rebuy rate and cutting admin time.
  • Chief Executive Women: NBH rebuilt a membership management system across HubSpot, consolidating data and automating renewals to save the non-profit 75,000 dollars and 1,508 hours annually.
  • Enable College: NBH rebuilt Enable College's marketing, CRM and website on HubSpot and ran paid campaigns, lifting leads, enrolments and revenue substantially.
  • Flight Centre Travel Academy: NBH redesigned and rebuilt the Flight Centre Travel Academy website on HubSpot CMS with SEO and paid media, lifting enquiries and traffic sharply.
  • Flint Group: NBH rebuilt Flint Group's HubSpot across sales, marketing and operations: $2B in loans closed since the work began, with full staff adoption.
  • Flint Group, HubSpot onboarding: NBH onboarded Flint Group onto HubSpot with a clear sales pipeline, lead capture and broking tools connected, lifting monthly loans closed from $30M to $180M.
  • Gro Clinics: NBH built a custom integration between Zenoti and HubSpot, rebuilt the sales pipeline and cleaned the data, cutting average time to close from 138 days to 3.
  • Gro Clinics: NBH replaced four systems and Shopify with a native HubSpot build, rebuilt live under full load, lifting consult-to-subscription conversion to 78 percent.
  • GYST: NBH rebuilt GYST's website on HubSpot CMS with SEO and paid media, driving a massive traffic surge and doubling monthly leads.
  • Healthworks Fitness Centres: NBH rebuilt Healthworks' site and ran paid social and search, driving more traffic, leads, members, and recurring revenue with online sign-up.
  • joebloe: Neighbourhood guided joebloe from branding to worldwide sales, building their HubSpot instance, website and marketing to drive month on month growth.
  • LDK Healthcare: Neighbourhood built LDK Healthcare a HubSpot CRM, lead-nurturing workflows, custom integrations, and a website, driving strong traffic and lead growth.
  • lil' off the top: NBH built lil' off the top a training platform, website, and online store, driving strong YouTube and video-view growth in months.
  • LJC Designs: Neighbourhood rebranded LJC Designs and built a custom Shopify store, driving strong revenue, conversion, and mobile sales growth.
  • MINI Australia: NBH ran inbound marketing, SEO and paid media for MINI Australia, lifting website visits and multiplying leads within three months.
  • Mountway Finance: NBH rebuilt Mountway Finance's HubSpot marketing, content, and sales engine, driving 210% deal growth in twelve months with zero ad spend.
  • National Storage: NBH built a custom API integration syncing National Storage data into HubSpot and automated insurance-offer email workflows, lifting daily sync accuracy.
  • Nutra Organics: NBH implemented HubSpot Sales Hub with Shopify and Databox integrations for Nutra Organics, lifting revenue, deals, and average order value.
  • On Top Roofing Solutions: NBH built HubSpot custom objects and a Simpro integration for On Top Roofing, eliminating manual data entry and saving 15 hours weekly.
  • On Top Roofing Solutions, customer experience: NBH joined up On Top Roofing's Sales and Service Hubs with one service desk and a Simpro integration, saving 416 hours a year and lifting quote-to-job conversion 30 percent.
  • Outback Insurance Brokers: NBH onboarded Outback Insurance Brokers onto HubSpot, centralising all data and cutting 20 minutes of admin per policy while improving sales visibility.
  • Play Matters Australia: NBH migrated Play Matters to HubSpot and built a new website plus digital portals across CRM, Sales, Marketing, Service, and CMS Hubs.
  • Plungie: NBH rebuilt and automated Plungie's HubSpot sales pipeline and CRM, lifting opportunity conversion and lead to customer rates for a scaling international business.
  • Renaissance Retirement Living: NBH unified four HubSpot Hubs and ran paid search that turned $8K of ad spend into $8.2M in qualified sales pipeline.
  • Sarina Russo Institute: NBH built an automated lead generation engine for Sarina Russo Institute, driving 305 plus new leads and beating targets by over 45 percent.
  • Siera Group: NBH brought Siera Group's sales and marketing onto one HubSpot system with automated pipelines, forms, and reporting, driving over 20 million dollars in revenue.
  • SwitchDin: Neighbourhood rebuilt SwitchDin's sales processes in HubSpot Sales Hub, lifting deal tracking and team activity while integrating Zapier and Databox.
  • Terrascope: NBH built HubSpot automation and reporting workflows for Terrascope, cutting manual data extraction, filtering, and customer tiering time by over 90 percent.
  • The Icehouse: NBH built an intuitive coach-finder experience on HubSpot for The Icehouse, driving new revenue and lifting retention across four months.
  • The Icehouse, website: NBH rebuilt The Icehouse website on HubSpot CMS to match its new brand, with templates its team can edit, lifting form submissions from 2 to 37.
  • Tribeca Financial: NBH implemented HubSpot Sales Pro and Marketing Pro as Tribeca Financial's CRM, saving reporting hours and lifting conversion by 15 percent.
  • True Pride: NBH built HubSpot and PandaDoc sales automation for True Pride, saving over 20 hours per sale and lifting new client capacity by 35 percent.
  • Wine Ark: NBH migrated Wine Ark onto HubSpot and built email automation, segmentation and dashboards, driving strong open and click rates.
  • Youspired: NBH onboarded Youspired onto HubSpot and built integrated forms and automation across sales, marketing, and service, saving coaches significant time.

Learn

  • Learn: The library: HubSpot and AI guides, teardowns and how-to articles, filterable by topic. Individual articles open from here.
  • Ops Intel: Our free Monday email: what changed in AI last week, something to try before lunch, and what we built for a client. Sign up here.

Company and careers

  • About: The team, the story since 2015, how we work, and the partner status and awards behind the claims made elsewhere on the site.
  • Trav White: Founder and Head of AI Engineering at Neighbourhood, and the guides Trav has written.
  • Amanda Barna: Head of Operations at Neighbourhood, and the guides Amanda has written.
  • Harry Spicer-Short: Digital Strategist at Neighbourhood, and the guides Harry has written.
  • Natalia Ziarkowska: Digital Strategist at Neighbourhood, and the guides Natalia has written.
  • Sophie Costello: Digital Strategist at Neighbourhood, and the guides Sophie has written.
  • Cassy Woodforth: AI & Digital Strategist at Neighbourhood, and the guides Cassy has written.
  • Micah Howard: Head of Client Success at Neighbourhood, and the guides Micah has written.
  • Alex Bailey: Digital Strategist at Neighbourhood, and the guides Alex has written.
  • Matt Porter: Sales & Solution Specialist at Neighbourhood, and the guides Matt has written.
  • Careers: Open roles, what working here is actually like, and how to apply.
  • RevOps & CRM (HubSpot): Run HubSpot projects for clients from start to finish, across marketing, sales, service and reporting. Full time, Teneriffe Brisbane, $90,000. A three-minute video is required, and the application form is on the page.

Get in touch

  • Contact: The contact form, the office address with directions, direct lines, and opening hours. Answered within one business day.
  • Book a call: Live availability, straight into the diary. Pick a time and you get a confirmation and a calendar invite.
  • Trust Centre: Where your data lives, what our AI agents are allowed to touch, the security controls, incident response, the full subprocessor list, insurance, and the document pack for a security review.
  • AI Security and Governance Overview: The AI-specific detail behind the Trust Centre: which models we use and the regions they run in, our agreements with each AI provider, the controls on prompt injection and data leakage, what we monitor, the incident response plan, and the certifications we do and do not hold.
  • Privacy Policy: What personal data we collect, how it is used, how long it is kept, who it is disclosed to, and how to access, correct or delete it.
  • Terms and Conditions: The terms that govern use of this site: intellectual property, acceptable use, subscriptions, payments, liability and dispute resolution.
  • Site map: Every page on the site in one index, with a line on what each one covers.

What this map does not list

Four kinds of page are deliberately left off, so that what is here is the site as a visitor uses it.

  • Individual articles and case studies. They are listed, filtered and searchable on the pages that hold them, Learn and Work.
  • Campaign landing pages. Built for one paid channel and one audience, and not part of the site’s navigation.
  • Confirmation and thank-you pages. They only exist on the other side of a form, and there is nothing on them to read beforehand.
  • Internal tools. The module library and the build utilities are how the site is made, not pages for visitors.

Common questions

What does Neighbourhood do?

Neighbourhood builds AI systems and the revenue operations they run on. We are a HubSpot Diamond Solutions Partner, so most of that work happens in and around HubSpot: CRM and RevOps builds, custom websites and internal tools, and AI engineering that connects a CRM to accounting, telephony and operations. Clients are mostly Australian and New Zealand businesses.

Where is Neighbourhood based?

Brisbane, Australia. The office is at Level 2, Suite 2B, 130 Commercial Road, Teneriffe QLD 4005, and the phone number is 1300 71 61 41. We work with clients across Australia and New Zealand, and HubSpot data for those clients is hosted in Sydney.

What services does Neighbourhood offer?

Three pillars. AI Engineering builds the AI that connects your systems. RevOps + HubSpot covers CRM implementation, migration, automation, onboarding and ongoing support. Operating Systems + Websites covers the site itself and the internal software behind it. Each pillar has its own page, listed under Services above.

How do I get in touch with Neighbourhood?

Two ways. Book a call from the booking page and pick a time out of live availability, or send the contact form and we answer within one business day. The phone number is 1300 71 61 41. Careers enquiries go through the careers page rather than the contact form.

Where do I find your security, privacy and legal documents?

The Trust Centre is the public record of how we work inside your platforms and data: subprocessors, incident response, and the document pack a security team will ask for. The Privacy Policy covers what personal data we collect and how to have it deleted. The Terms and Conditions govern use of this site. All three are listed under Legal and trust above.

If you came looking for something this map does not have, tell us and we will either send you the link or say straight out that it does not exist yet.