HubSpot Onboarding & Support
We help organisations across Asia Pacific get HubSpot set up in all facets of their business. We also support existing customers with support and projects.
Becoming confident
in customer management and support
Knowing you can deliver impeccable service, a seamless user experience and effective client management all in one platform should say enough.
What HubSpot onboarding and support services does Neighbourhood offer?
Regardless how complex your organisation is, Neighbourhood will make sure you're getting the most out of your HubSpot investment with these core services:
Onboarding to HubSpot is a large task, it's the backbone of your business and onboarding you correctly should be done with the utmost care and detail. We have several different types of onboarding solutions to help small, medium and large business move from your current CRM across to HubSpot.
Does your company need some hands-on training? We have 2 certified HubSpot trainers at NBH who can help you and your team understand the platform, give hands-on workshops to step through what you or your team might be missing. We even give you homework.
Already a HubSpot customer? Looking to get a hand with the tool you are already using? Everything from Audits, Development, complex problems or just regular help, NBH can help you!
Create a website that works with you and for you through a stack of intuitive features, whilst offering an impeccable customer experience
Are you asking yourself these questions?
Here are some of the problems that have been thrown at us in the past that we've managed to solve. Any of them sound familiar?
"We've migrated to HubSpot but we just aren't seeing the value yet."
"We're wanting to have an intuitive CRM that doesn't feel like a mission to use."
"We know HubSpot is great, but we simply don't have the time to get it set up."
"It feels like we're all over the shop and we really just need somewhere centralised to manage our customer operations."
"We're looking to move to a new CRM, HubSpot is an option but we need to know more information"
Which businesses have we helped with HubSpot onboarding?
On Top Roofing Solutions
100%
Elimination of manual data entry
65%
Faster quote-to-approval time
15hrs
Per week of admin tasks eliminated
Flint Group
$180M
In loans closed in July as opposed to $3M in March
3.2K
New inbound opportunities
639%
Rise in website visitor sessions
Play Matters
97,000+
Searches on the Play Experience search tool
22,500
Family memberships created
42,000
Attendees created for Play Experiences through the website
Neighbourhood provides expert HubSpot onboarding and ongoing support for businesses at every stage β from first-time HubSpot buyers to enterprise teams expanding into new Hubs. As Australia's #1 HubSpot Diamond Partner, we've onboarded hundreds of organisations across Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. Our approach is hands-on, structured, and tailored to your team's actual workflows β not a one-size-fits-all checklist.
Frequently asked questions
What's included in HubSpot onboarding?
Our HubSpot onboarding includes portal setup, CRM configuration, data migration, user permissions, workflow automation, dashboard creation, third-party integrations, and hands-on team training. We tailor the scope to your specific Hub (Marketing, Sales, Service, CMS, or Operations) and your team's technical maturity. Every onboarding includes a detailed project plan with milestones and deliverables.
How long does HubSpot onboarding take?
Most HubSpot onboardings take 4β8 weeks depending on complexity. A single Hub (like Sales Hub Professional) can be onboarded in 4 weeks. Multi-Hub onboardings or Enterprise-tier setups with complex integrations and data migrations typically take 6β8 weeks. We provide a clear timeline at the start of every engagement.
What's the difference between HubSpot onboarding and implementation?
Onboarding is focused on getting your team up and running β portal setup, basic configuration, training, and quick wins. Implementation goes deeper β it includes custom automation, advanced reporting, complex integrations, data architecture, and process design. Think of onboarding as day-one readiness and implementation as long-term optimisation. We offer both.
Do you offer ongoing HubSpot support after onboarding?
Yes. Most clients transition to an ongoing support retainer after onboarding. This covers ad-hoc HubSpot questions, workflow troubleshooting, new feature configuration, training for new team members, and strategic advice. We offer flexible monthly retainers starting from $2,000/month β scale up or down as your needs change.
Can you train our team to use HubSpot?
Absolutely. We provide role-based HubSpot training for marketing, sales, service, and admin teams. Training sessions are hands-on (not just slides), use your actual portal and data, and are recorded for future reference. We also create custom documentation and quick-reference guides tailored to your team's workflows.
Is HubSpot onboarding mandatory when purchasing HubSpot?
HubSpot requires onboarding for Professional and Enterprise tier purchases. You can either onboard directly with HubSpot or with a certified Solutions Partner like Neighbourhood. Partner onboarding is almost always more hands-on and tailored β HubSpot's direct onboarding tends to be more templated. As a Diamond Partner, our onboarding satisfies HubSpot's requirement.
Who is this for?
- Businesses that just purchased HubSpot and need setup help
- Teams with HubSpot but low adoption or messy data
- Companies expanding into new Hubs (Sales, Service, Ops)
- Organisations migrating from another CRM or marketing platform
- Marketing and sales leaders who want HubSpot done right from day one
Onboarding scope by Hub
| Hub | Key deliverables | Typical duration |
|---|---|---|
| Marketing Hub | Email setup, workflows, lead scoring, forms, dashboards | 4β6 weeks |
| Sales Hub | Pipeline config, sequences, meetings, quotes, training | 3β5 weeks |
| Service Hub | Ticketing, knowledge base, feedback surveys, SLAs | 3β5 weeks |
| CMS Hub | Theme setup, page templates, blog, SEO tools | 4β8 weeks |
| Operations Hub | Data sync, custom code actions, data quality tools | 3β6 weeks |
Related services from Neighbourhood
- Sales & CRM β Set up sales pipelines and automation once you are onboarded
- Marketing & Growth β Launch your first campaigns after HubSpot is set up
- Customer Service & Ticketing β Add Service Hub to your HubSpot stack for customer support
Related services from Neighbourhood
- Sales & CRM β Set up sales pipelines and automation once you are onboarded
- Marketing & Growth β Launch your first campaigns after HubSpot is set up
- Customer Service & Ticketing β Add Service Hub to your HubSpot stack for customer support
Related services from Neighbourhood
- Sales & CRM β Set up sales pipelines and automation once you are onboarded
- Marketing & Growth β Launch your first campaigns after HubSpot is set up
- Customer Service & Ticketing β Add Service Hub to your HubSpot stack for customer support
Related services from Neighbourhood
- Sales & CRM β Set up sales pipelines and automation once you are onboarded
- Marketing & Growth β Launch your first campaigns after HubSpot is set up
- Customer Service & Ticketing β Add Service Hub to your HubSpot stack for customer support
Related services from Neighbourhood
- Sales & CRM β Set up sales pipelines and automation once you are onboarded
- Marketing & Growth β Launch your first campaigns after HubSpot is set up
- Customer Service & Ticketing β Add Service Hub to your HubSpot stack for customer support