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HubSpot Onboarding & Support

We help organisations across Asia Pacific get HubSpot set up in all facets of their business. We also support existing customers with support and projects. 
Neighbourhood Agency HubSpot

Becoming confident
in customer management and support

Knowing you can deliver impeccable service, a seamless user experience and effective client management all in one platform should say enough.

What HubSpot onboarding and support services does Neighbourhood offer?

Regardless how complex your organisation is, Neighbourhood will make sure you're getting the most out of your HubSpot investment with these core services:

HubSpot Onboarding Programs

Onboarding to HubSpot is a large task, it's the backbone of your business and onboarding you correctly should be done with the utmost care and detail. We have several different types of onboarding solutions to help small, medium and large business move from your current CRM across to HubSpot. 

HubSpot Training

Does your company need some hands-on training? We have 2 certified HubSpot trainers at NBH who can help you and your team understand the platform, give hands-on workshops to step through what you or your team might be missing. We even give you homework. 

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Already a HubSpot customer? Looking to get a hand with the tool you are already using? Everything from Audits, Development, complex problems or just regular help, NBH can help you!

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Create a website that works with you and for you through a stack of intuitive features, whilst offering an impeccable customer experience

What else can we help you with in HubSpot?

Data Migrations

Transferring all your current CRM and website data across to HubSpot.

HubSpot Portal Audits

Perhaps you're already using HubSpot but you're keen to learn exactly where you could optimise for a greater ROI.

Are you asking yourself these questions?

Here are some of the problems that have been thrown at us in the past that we've managed to solve. Any of them sound familiar?

Which businesses have we helped with HubSpot onboarding?

On Top Roofing Solutions

100%

Elimination of manual data entry

65%

Faster quote-to-approval time

15hrs

Per week of admin tasks eliminated

 

Flint Group

$180M

In loans closed in July as opposed to $3M in March

3.2K

New inbound opportunities

639%

Rise in website visitor sessions

Play Matters

97,000+

Searches on the Play Experience search tool

22,500

Family memberships created

42,000

Attendees created for Play Experiences through the website

Apollo SDA

8+

Hours saved monthly on reporting

8+

Hours saved monthly on administration tasks per person

Neighbourhood provides expert HubSpot onboarding and ongoing support for businesses at every stage β€” from first-time HubSpot buyers to enterprise teams expanding into new Hubs. As Australia's #1 HubSpot Diamond Partner, we've onboarded hundreds of organisations across Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. Our approach is hands-on, structured, and tailored to your team's actual workflows β€” not a one-size-fits-all checklist.

Frequently asked questions

What's included in HubSpot onboarding?

Our HubSpot onboarding includes portal setup, CRM configuration, data migration, user permissions, workflow automation, dashboard creation, third-party integrations, and hands-on team training. We tailor the scope to your specific Hub (Marketing, Sales, Service, CMS, or Operations) and your team's technical maturity. Every onboarding includes a detailed project plan with milestones and deliverables.

How long does HubSpot onboarding take?

Most HubSpot onboardings take 4–8 weeks depending on complexity. A single Hub (like Sales Hub Professional) can be onboarded in 4 weeks. Multi-Hub onboardings or Enterprise-tier setups with complex integrations and data migrations typically take 6–8 weeks. We provide a clear timeline at the start of every engagement.

What's the difference between HubSpot onboarding and implementation?

Onboarding is focused on getting your team up and running β€” portal setup, basic configuration, training, and quick wins. Implementation goes deeper β€” it includes custom automation, advanced reporting, complex integrations, data architecture, and process design. Think of onboarding as day-one readiness and implementation as long-term optimisation. We offer both.

Do you offer ongoing HubSpot support after onboarding?

Yes. Most clients transition to an ongoing support retainer after onboarding. This covers ad-hoc HubSpot questions, workflow troubleshooting, new feature configuration, training for new team members, and strategic advice. We offer flexible monthly retainers starting from $2,000/month β€” scale up or down as your needs change.

Can you train our team to use HubSpot?

Absolutely. We provide role-based HubSpot training for marketing, sales, service, and admin teams. Training sessions are hands-on (not just slides), use your actual portal and data, and are recorded for future reference. We also create custom documentation and quick-reference guides tailored to your team's workflows.

Is HubSpot onboarding mandatory when purchasing HubSpot?

HubSpot requires onboarding for Professional and Enterprise tier purchases. You can either onboard directly with HubSpot or with a certified Solutions Partner like Neighbourhood. Partner onboarding is almost always more hands-on and tailored β€” HubSpot's direct onboarding tends to be more templated. As a Diamond Partner, our onboarding satisfies HubSpot's requirement.

Who is this for?

  • Businesses that just purchased HubSpot and need setup help
  • Teams with HubSpot but low adoption or messy data
  • Companies expanding into new Hubs (Sales, Service, Ops)
  • Organisations migrating from another CRM or marketing platform
  • Marketing and sales leaders who want HubSpot done right from day one

Onboarding scope by Hub

Hub Key deliverables Typical duration
Marketing Hub Email setup, workflows, lead scoring, forms, dashboards 4–6 weeks
Sales Hub Pipeline config, sequences, meetings, quotes, training 3–5 weeks
Service Hub Ticketing, knowledge base, feedback surveys, SLAs 3–5 weeks
CMS Hub Theme setup, page templates, blog, SEO tools 4–8 weeks
Operations Hub Data sync, custom code actions, data quality tools 3–6 weeks
300+HubSpot onboardings completed
4.9/5Avg client satisfaction score
2 wksAvg time to first value
DiamondHubSpot Solutions Partner