Work Healthworks Fitness

Growth, Gains & Revenue

Healthworks fitness centres are a boutique gym and fitness chain which originated in Brisbane. Starting in 1986, Healthworks has grown from one location to twelve across South-East Queensland specialising in a more intimate and personalised approach to gym and training.

 

The team at Healthworks in Hendra approached Neighbourhood in early 2019 to design and develop a new website that aligned with their brand and could automate their online sign up process. 

Hendra-Healthworks-Neighbourhood
 
 

What they wanted

01

A fresh, up-to-date website

02

Way for new members members to sign up online and completely customise their own membership

What they needed

01

A website that was in line with their marketing content and reflected the affluent suburb of Hendra

02

An automated new member process that didn't require a sales person every step of the way

03

The option for class add ons to a subscription payment model

 
 
 

Hendra Healthworks did not believe the group website reflected their marketing content or was representative of the clientele that lived in the suburb of Hendra. Their online new member sign up process was clunky and required attention from a sales person which meant an increased customer acquisition cost. What we delivered was a website built for 2019 with all the bells and whistles including complete automation, which meant no need for extra sales staff and meant fast tracking potential members. 

 

Scope of works

Find. Sell. Keep.

  • Website Design
  • Website Development
  • Custom API Integration
  • Google Adwords
  • Facebook Social Advertising

Find. Sell. Keep.

  • Sales Automation
  • Remarketing

 
 
AIF-1
Website Design

Modern and fresh

Hendra Healthworks' old website was dated and they did not believe it reflected Hendra or the surrounding suburbs. When updating the design of the website we knew it had to be clean, modern and it had to do its job of attracting and capturing new members. The result is a new website that is functional, stylish and a strong reflection of the Healthworks brand.

Wordpress Integration

Developing for DebitSuccess 

A major challenge we faced was integrating Healthworks' recurring debiting system, DebitSuccess, with Wordpress and having it function correctly. The issue was that it had to be set up in the form of a weekly subscription but flexible enough to allow members to add features into their cart at the click of a button such as Pilates or Creche. This is a feature that previously was not possible while using DebitSuccess and Wordpress. Our in-house developer team found a solution, which resulted in a new seamless way for members to completely customise their subscription with no need for sales assistance.

Hendra-Healthworks-Neighbourhood-Website
Hendra-Healthworks-Neighbourhood-Website-
Sales Automation

Signing up members 

Hendra Healthworks wanted to put a focus on new members signing up online. The old website had a sign up process which was a little clunky, it didn't flow and meant a sales person would still need to reach out to the potential customer to confirm details and finalise the subscription. Using the design of the new website to help the process flow and with the integration of DebitSuccess, Neighbourhood was able to deliver a new system that required no need for sales team intervention. This update has fast tracked sign ups and lowered their customer acquisition cost.

 

results
30%
TRAFFIC INCREASE
15%
NEW LEADS INCREASE
12%
YMM REVENUE INCREASE
 
 
execution

Pumping Iron & Leads

From start to finish the new website was rolled out within four weeks which produced quicker results than your average 8-week challenge. Now with a quality website and lead generation strategy implemented, Hendra Healthworks is spending more time selling to new customers, more time doing what they do best in the gym and less time prospecting.

Hendra-healthworks-pool-neighbourhood
Hendra-Healthworks-Neighbourhood-Website
jared Ramondi
"The Neighbourhood team really helped our club scale up to be one of Brisbane's best Health Clubs. Our leads are able to now sign up to our gym online without having any member of the sales team get involved. We are now seeing a steady amount of leads come in month to month which has attributed to the growth in our club. I would highly recommend Neighbourhood, they have been great to work with and always had return on investment in mind when coming up with our game plan."
JARED RAMONDI
HENDRA HEALTHWORKS
 

Conclusion

The new website has allowed Hendra Healthworks to align their brand and marketing with their offering. The new member sign on process has allowed the cost of sales staff to be reduced and they are seeing 30 new members month on month. Hendra Healthworks have been so happy with their new website that we are now in the works of updating the remaining of the Healthworks group websites across eleven locations. We've also been working on some lead generation for the Hendra gym, managing their Facebook Advertising, their Google Ads and remarketing. 

Communities we’ve grown
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The Australian Institute of Fitness approached Neighbourhood in late 2018, looking for assistance with the improvement of their Hubspot portal. At the time, they had 28 sales team members in over 6 states across Australia and were struggling to implement the structure that could help them scale and grow effectively.

couple with view (1)

LDK Healthcare is an aged care brand that seeks to provide retirement living communities to seniors around Australia. They first approached us soon after acquiring the land for the first of their villages, looking for an agency that could develop and implement marketing software and help them to nurture their leads as they built out a customer base of interested leads.

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