How to Undo a Workflow That Overwrote the Wrong HubSpot Property

Troubleshooting Blank Values

If you’re trying to revert a property value that was previously blank, you may encounter errors during the import. Here’s how to handle it:

1. Create a Static List
   • Use the imported file to create a static list of the affected records.
2. Bulk Edit the Property to Blank
   • Go to the list and bulk edit the selected property to clear its value.
3. Use a Workflow (if Bulk Edit Isn’t Available)
   • Create a workflow with the list membership as the enrolment trigger.
   • Add an action to Clear property value.
   • Turn off the workflow once the action is completed.

This is the same one-off, switch-it-off-afterwards pattern used for converting text properties into number properties. Build it, run it, turn it off, delete the enrolment trigger so nobody re-runs it by accident in six months.

The privacy obligation sitting behind the fix

If the property you overwrote holds personal information, the fix is not optional. Australian Privacy Principle 10 requires you to take reasonable steps to make sure the personal information you hold is accurate, up to date and complete, and APP 13 requires you to correct it once you know it is wrong.

A workflow that rewrote a property across your records overnight is exactly that scenario. The property history export is how you meet the obligation in an afternoon instead of arguing about whether anyone will notice.

Wrapping Up

Mistakes in workflows or property updates can be stressful, but HubSpot’s historical data export feature provides a reliable way to revert changes. By following this guide, you can restore your data to its previous state and avoid hours of manual corrections.

Whether it’s a misstep in workflow enrolment triggers or unexpected internal changes, this hack means you can always reference and restore historical property values.

Once you’re back to a clean state, the same care applies to whatever you build next, whether that is creating a day-of-week property for smarter automation or notifying multiple owners of deal changes so a bad update gets spotted the day it happens.

Want someone to look at it with you before you press go? That is what NBH's RevOps and HubSpot service is for.

Save time, reduce stress, and keep your HubSpot data clean and accurate.