National Storage
99.99%
Data sync rate, up from 0.3%
230+
Centres across Australia and New Zealand
53.5%
Email open rate
HubSpot Diamond partner in Australia, based in Brisbane
A HubSpot Diamond Partner since 2019, with the crew in Teneriffe and clients across Australia and New Zealand.
A Diamond HubSpot partner that builds what it scopes.
HubSpot is software for running sales, marketing and customer service from one system. A HubSpot partner is a company HubSpot has checked and certified to set that software up for you, connect it to your other tools, and train your team on it.
Neighbourhood is a HubSpot Diamond Partner in Teneriffe, Brisbane, and Australia’s #1 Diamond HubSpot partner: 17 HubSpot Impact Awards, more than any other Diamond partner in Australia. We have been a HubSpot partner since 2015 and Diamond since 2019. After a first call with Matt, one project manager works out what you need and then builds it, on Brisbane time, for teams across Australia and New Zealand.
This page is the conversation we have on a first call. What a partner does, what the tiers mean, when you do not need one, what it costs in Australian dollars, the questions that sort good partners from bad ones, and why clients who have already been through one or two partners end up here.
New to HubSpot? Six words this page uses
Portal
Your company’s HubSpot account. Everything a partner sets up lives inside it, and it belongs to you.
Hubs
HubSpot is sold in parts called hubs: Sales, Marketing, Service and a few more. You can start with one and add others later.
Starter, Professional, Enterprise
The three paid levels of each hub. Each one up adds features and costs more.
Onboarding
Getting a new portal set up and your team using it. HubSpot sells its own version for a one-off fee, and partners offer a hands-on one.
Tier
The rank HubSpot gives each partner: Gold, Platinum, Diamond or Elite. More on what each one means further down.
Integration and migration
An integration connects HubSpot to another system, like Xero, so the two share records. A migration moves your existing records into HubSpot, once.
Businesses we build for
What does a HubSpot partner do?
A HubSpot partner is an agency or consultancy that HubSpot has certified to sell, set up and support its software. HubSpot sells you the licence and fixes the product when it breaks. The partner turns that licence into the system your team opens every morning: the pipelines, the fields, the automation, the reports and the training.
Most of our projects are two or three of these at once:
Implementation and onboarding
Setting a portal up around how you sell, the first time. See HubSpot implementation and onboarding.
CRM selection and migration
Working out whether HubSpot suits you, then moving your records across without bringing the old problems with them. See CRM implementation.
RevOps
Short for revenue operations: getting sales, marketing and service working from the same records, with reports your leadership team can run meetings from. See RevOps and HubSpot.
Integrations
Connecting HubSpot to Xero, NetSuite, Salesforce, a booking system or an industry platform, with every field mapped before anything syncs.
Training
Run by certified HubSpot trainers on our team, with the people who will use the portal.
Support after go live
A named person who already knows your portal. See HubSpot support.
Two things a partner does not do. It does not bill your licence: HubSpot does that, at the prices on HubSpot’s pricing page. And it cannot fix a bug in HubSpot’s own product. That goes to HubSpot support, which comes with every paid plan.
Do you need a HubSpot partner at all?
Not always. There are four ways to get HubSpot running, and the cheapest one is the right one for plenty of businesses.
-
Set it up yourself
Who does the workYou, with HubSpot Academy’s free courses and the knowledge base.
Typical costYour own time
SuitsA small team on Starter, one pipeline, no integrations, and someone with a few spare weeks.
-
HubSpot’s paid onboarding
Who does the workA HubSpot onboarding specialist shows your admin how the product works. Your admin does the build.
Typical costAbout A$2,160 for Sales or Service Hub Professional, A$4,320 for Marketing Hub Professional, up to A$10,080 at Enterprise
SuitsA team with a capable admin who needs guidance more than hands.
-
Guided build with a partner
Who does the workWe build the core with your admin beside us, then hand it over.
Typical costFrom about $7,000, over 4 to 6 weeks
SuitsOne or two hubs, a simple migration, and a team that wants to run it themselves.
-
Full partner build
Who does the workWe scope, build, migrate, connect and train.
Typical costPriced once we have seen the portal, over 8 to 12 weeks with integrations
SuitsSeveral teams, a real migration from another CRM, and systems that have to share records.
All prices in AUD and before the HubSpot licence. HubSpot publishes its onboarding fees in US dollars on its onboarding services page (US$1,500, US$3,000 and US$7,000); the AUD figures are approximate conversions. Last checked October 2026.
If your situation sits in the first row, we will tell you on the call and point you at the right HubSpot Academy course. A partner earns its fee when there is a migration, more than one team, an integration, or nobody inside the business with time to own the build.
What we built, and what it moved.
What makes a HubSpot partner worth hiring?
Every partner in the directory can set up a pipeline. What separates them is who does the work, what they build first, and whether they will talk you out of something. Ours, in that order:
-
The PM who scopes it builds it
Your PM is your builder. Your first call is with Matt, who works out with you whether we are the right fit and roughly what the project is. Then you are handed to one PM, who runs your scoping workshops, works inside your portal in week three, and runs your training at the end.
That handover happens once, before anything is scoped, and it is the only one. Handoffs during a project are where scope drifts: a detail mentioned in a workshop never makes it into the build, and you find out at go live.
-
We fix the basics before adding tools
Clean data, simple pipelines and dashboards people trust come first. Lead scoring, AI agents and reports that trace each sale back to a campaign wait until the records under them are right, because a score on dirty data only sorts the noise faster.
At Gro Clinics the job was a broken booking integration creating up to 270 deals a week, many of them duplicates. We replaced it before building anything new. Deals created settled at 140 a week, conversion went from 36% to 52%, and the average time to close fell from 138 days to 3. At Chief Executive Women, thousands of duplicate contacts were merged and the leftover Salesforce properties removed before a single renewal email was automated.
-
We will tell you no
When something is not worth building, or HubSpot is not the right fit, you hear it before you pay for it. Common ones: a whole new record type where one extra field would do, an AI agent sitting on records nobody trusts, a move off a heavily customised enterprise CRM that would cost more than it returns, or a sixth dashboard for a team that reads none of the first five. Saying no costs us scope. It saves you a portal nobody can maintain.
Want a HubSpot partner you can visit? Talk to the Brisbane team.
Book a callHubSpot partnership
We are a HubSpot Diamond Partner and we have been building on the platform for more than a decade, across every Hub.
In practice, that gives you three things:
- A team that has already solved it. Whatever your portal is doing, we have almost certainly seen it before.
- A direct line into HubSpot. For the times something is genuinely broken rather than misconfigured.
- Enough time on the platform to know its edges. Which parts to trust, and which to build over.
17 HubSpot Impact Awards sit behind those three, including Technical Expertise, Platform Excellence, Platform Migration Excellence and Product Excellence. Each one is a real client’s system, with the figures attached. We are also Certified HubSpot Trainers, and we run Brisbane’s official HubSpot User Group.
See the HubSpot workMeet the engineers
-
Sophie CostelloAI & Digital Strategist -
Beau LeachDigital Strategist -
Alex BaileyDigital Strategist -
Cassy WoodforthAI & Digital Strategist
Big portals do not get fixed by starting again.
At this size, starting again is usually the riskier option. Three things tend to be true at once:
- Integrations nobody documented. Found by reading what the portal actually does, because nobody remembers.
- A sales team mid quarter. They keep selling right through it.
- A board reading the same dashboard every Monday. It keeps reporting while the model underneath it changes.
So the work happens in place and in the right order, with the reporting still standing while it does, because the alternative is asking a company to stop selling for a quarter.
These are the organisations that trust the work: ASX listed, household names, and businesses running national operations on portals we architected. Most had a live pipeline and a team mid quarter while we did the work, so we plan around that.
- 17HubSpot Impact Awards, 2020 to 2026
- 300+Businesses helped
- 11+Years as HubSpot partners
“We couldn’t be happier. They combine expertise with a genuinely collaborative and approachable style, always helpful, responsive, and willing to go the extra mile.”
Kate D.
Marketing Manager, AUSMAR · Read the case study
Your CRM stays yours. And it can stay in Australia.
Can you switch HubSpot partners?
Yes, at any time. The portal and the data in it belong to you, and the partner relationship is a setting in your account. Some of our clients came to us on their second or third partner.
Two of those are public. Renaissance Retirement Living was paying four agencies to look after one HubSpot portal. Each did its own part, and nobody joined the parts up, so no sale could be traced back to the campaign that produced it. With one partner across all four hubs, $8,000 of Google Ads spend is now followed through to $8.2 million of pipeline. Chief Executive Women had a partner looking after its marketing and website, and nobody looking after the CRM where the members actually sat. Membership numbers were estimates. They now run one record per member, and renewals are billed on a schedule.
A switch story, anonymised
A global health technology company with a small sales team came to us with a HubSpot portal its last partner had built. In their words, the agencies before us “didn’t really fix the root problems.” Every action had its own workflow, so nobody could follow a process from start to finish. A new enquiry arrived with around 50 fields already filled in. A second lead source field sat next to HubSpot’s own, and the two disagreed. And the routing sent enquiries to the wrong sales team.
We did not touch the portal until three workshops were done: how it works today, how it should work, and a blueprint both sides signed off. The blueprint set out what to fix first: routing that sends each enquiry to the right team, one lead source field, and new enquiries held as leads until they are worth a deal.
What to ask for when you leave a partner
- Super admin access, which is full control of the portal, in your own name, and every other user’s access reviewed.
- A list of every connected app, with who owns the login behind each one. A connection set up on the old partner’s login stops working when they remove it.
- Notes on any custom code: code inside workflows, custom functions and your website theme, and where the source is kept.
- The reasons behind the build: why a pipeline has the stages it has, and which workflows are switched off on purpose.
If the outgoing partner cannot provide those, budget for an inventory at the start of the next project. That is the first phase of every implementation we run on a portal that is already live.
How do you choose a HubSpot partner in Australia?
Shortlist three from the HubSpot Solutions Directory, then ask each the same eight questions. The answers sort them faster than any proposal will.
-
Who will build our portal?
A good answerA name, and that person runs your scoping workshops.
Red flag“Our delivery team”, with no name until after you sign.
-
How much of your work is HubSpot?
A good answerMost of it, across more than one hub.
Red flagHubSpot is one service in a long list next to social and video.
-
Can we see a portal like ours?
A good answerA case study at your size or in your industry, with numbers on a public page.
Red flagLogos only.
-
How is migration priced?
A good answerAs its own line, after they have seen a sample of your data.
Red flagA round number bundled into “setup”.
-
Is HubSpot’s onboarding fee included?
A good answerA clear answer: waived, included or extra.
Red flagSilence, then a second invoice from HubSpot.
-
What will you build first?
A good answerData and pipelines, then automation, then reporting.
Red flagLead scoring and AI in week one.
-
What can our admin change after handover?
A good answerFields, workflows, views and reports, and they have been trained to.
Red flagOnly the partner can safely edit the portal.
-
What would you tell us not to build?
A good answerSomething specific from your own scope.
Red flagNothing. Everything is possible.
Our own checklist, written from the partner switches we have picked up. The red flags are things we have seen in other partners’ portals.
For the longer versions, read the five-area scorecard for vetting a partner, what to ask a HubSpot partner before signing and seven red flags when hiring a partner.
What do the HubSpot partner tiers mean?
HubSpot ranks its Solutions Partners in four tiers, from entry to top: Gold, Platinum, Diamond and Elite. The tier reflects how much HubSpot business a partner manages, how many certifications its team holds and how long its clients stay. It tells you about scale and track record. It does not tell you who will be inside your portal.
-
Gold
Certified and actively running HubSpot projects. Often a smaller agency or a specialist consultant.
Ask: has the team done a project your size, especially a move from another CRM?
-
Platinum
A real client base and broader certifications across the team.
Ask: how much of the agency’s work is HubSpot, and how much is other services?
-
Diamond
A large book of managed clients, strong retention and work across several hubs.
Ask: who works on your account day to day, and how often you see a senior person.
-
Elite
HubSpot’s top tier, held by a small number of large agencies worldwide.
Ask: will a mid-sized Australian business get senior attention, in your timezone?
HubSpot sets the tier criteria and changes them from time to time. Check the current rules on HubSpot’s how partner tiers work page, and filter Australian partners by tier in the Solutions Directory. Last checked October 2026.
Is Elite better than Diamond? For a global enterprise rolling HubSpot out across regions, the size behind an Elite badge can matter. For a business of 20 to 200 people, the tier matters less than the person. A Gold specialist who builds the portal themselves can beat a large agency that hands you to a junior. Tier by tier, the longer read is HubSpot partners in Australia: the tiers explained.
How much does a HubSpot partner cost in Australia?
Our implementations start from about $7,000, plus the HubSpot licence. That buys a guided build of one or two hubs over four to six weeks. A full build with a migration and integrations takes eight to twelve weeks, and we price it once we have seen your portal and a sample of your data.
For context, on our reading of published Australian partner pricing, a partner-led build at a business of about 100 people runs from around $8,000 to $15,000 for one hub, $15,000 to $35,000 with a real migration and two or three integrations, and $35,000 and up for a full build across sales, marketing and service. Our guide to what a HubSpot build costs a 100 person Australian business explains each band.
A HubSpot Solutions Partner can deliver onboarding in place of HubSpot’s own onboarding fee, so compare quotes with that in mind. Phases, timings and what moves the price are all on HubSpot implementation and onboarding.
HubSpot’s own onboarding fees
-
Sales Hub or Service Hub Professional
About A$2,160
-
Marketing Hub Professional
About A$4,320
-
Enterprise plans
Up to A$10,080
HubSpot’s own one-off onboarding fees, published in US dollars on its onboarding services page and shown here as approximate AUD conversions. They are charged by HubSpot, separate from any partner fee. Last checked October 2026.
What is it like working with Neighbourhood?
One PM plans it and builds it. After a first call with Matt, your PM runs three workshops of about two hours each, mapped on a shared board: how the work runs today, how it should run, and the blueprint you sign off. Then the build runs in two-week blocks, with something to look at in your portal at the end of each one. Training is run by certified HubSpot trainers, and we go live with two or three people who test it before the whole team moves.
Is there a HubSpot partner in Brisbane?
Yes. Our office is at Level 2, Suite 2B, 130 Commercial Rd, Teneriffe QLD 4005, Brisbane, Australia. Call 1300 71 61 41 in business hours, or come in.
Brisbane clients we have built for include Renaissance Retirement Living at Victoria Point and LDK Healthcare. We also run Brisbane’s official HubSpot User Group. It is a room full of local HubSpot users comparing portals, and a good place to meet people who use the platform before you pick any partner, including us.
Working across Australia and New Zealand
The crew is in Brisbane and the clients are across both countries. There is no second office. Brisbane stays on AEST all year, so a 9am meeting here lands at a different hour depending on the city and the season:
-
Sydney, Melbourne, Canberra, Hobart
Southern winter9am
Southern summer10am
-
Adelaide
Southern winter8:30am
Southern summer9:30am
-
Darwin
Southern winter8:30am
Southern summer8:30am
-
Perth
Southern winter7am
Southern summer7am
-
Auckland, Wellington
Southern winter11am
Southern summerMidday
What 9am in Brisbane is elsewhere. Daylight saving starts on different dates in Australia and New Zealand, so for a week or so each spring only New Zealand has changed.
Read next.
Guides from the team on choosing and working with a HubSpot partner.
- HubSpot partners in Australia: the tiers explained
- The five-area scorecard for vetting a partner
- What to ask a HubSpot partner before you sign
- Seven red flags when hiring a partner
- Nine types of HubSpot onboarding partner
- What a HubSpot build costs a 100 person business
- Who should own your CRM as you grow
- Choosing a HubSpot Service Hub partner
- HubSpot implementation and onboarding
- CRM implementation, without the old mess
What people ask before they pick a partner.
Are you a HubSpot partner in Australia?
Yes. Neighbourhood is a HubSpot Diamond Partner based in Teneriffe, Brisbane. We have been a HubSpot partner since 2015 and Diamond since 2019, and the team works with businesses across Australia and New Zealand on AEST.
Who is the #1 HubSpot partner in Australia?
We say we are, and this is the basis: Neighbourhood holds 17 HubSpot Impact Awards, more than any other Diamond partner in Australia, and the most HubSpot Impact Awards of any APAC partner. Ask any partner who makes a #1 claim what it rests on.
What are the different tiers of the HubSpot Partner Program?
Gold, Platinum, Diamond and Elite, from entry to top. HubSpot sets the tier from how much HubSpot business a partner manages, the certifications across its team and how long its clients stay. It tells you about scale. It does not tell you who will work on your portal.
Is a HubSpot Elite partner better than a Diamond partner?
Not for every business. Elite reflects size, which can matter for a global enterprise rollout. For a business of 20 to 200 people, who builds your portal and whether they also scoped it matter more than the badge.
How much does a HubSpot partner cost in Australia?
Our implementations start from about $7,000, plus the HubSpot licence, for a guided build of one or two hubs. On our reading of published Australian partner pricing, a partner-led build at a business of about 100 people runs from around $8,000 for one hub to $35,000 and up for a full revenue build.
Can a HubSpot partner waive the onboarding fee?
A HubSpot Solutions Partner can deliver onboarding in place of HubSpot’s own onboarding fee, so compare quotes with that in mind. HubSpot charges about A$2,160 for Sales or Service Hub Professional, A$4,320 for Marketing Hub Professional and up to A$10,080 at Enterprise.
Do I need a HubSpot partner?
Not always. A small team on Starter with one pipeline and no integrations can set HubSpot up with HubSpot Academy’s free courses. A partner earns its fee when there is a migration, more than one team, an integration, or nobody inside the business with time to own the build.
How do I check a HubSpot partner’s tier?
Look the partner up in HubSpot’s Solutions Directory. Each profile shows the tier, and you can filter by country and tier. Then ask for a case study at your size, because the tier will not tell you that.
Can I change HubSpot partners?
Yes, at any time. The portal and data are yours. Before you leave, get super admin access in your own name, a list of every integration and who owns the account behind it, and notes on any custom code.
Who runs the HubSpot User Group in Brisbane?
We do. Neighbourhood runs Brisbane’s official HubSpot User Group. Come along before you pick a partner, including us, and you will hear how local teams use the platform. Ask us for the next date.
Is a HubSpot agency different from a HubSpot partner?
Agency is the kind of company. Partner is the relationship with HubSpot, and it comes with a tier. Plenty of agencies work in HubSpot without being partners. We are both: a Brisbane agency, and a HubSpot partner since 2015.
Do you work with businesses outside Brisbane?
Yes. Most of our clients are elsewhere in Australia or in New Zealand. Workshops and training run over video on AEST, and the crew can travel for a kick-off when it helps.
Tell the Brisbane team what you need.
A few lines is enough. You will get a human reply within one business day. After a first call with Matt, one PM plans it and builds it.
Got it, there.
We will be back to you within one business day. Rather not wait? Pick a time with Matt below and skip the email round, or call 1300 71 61 41.